Snapsure Terms of Use

1. Parties

These Snapsure Terms of Use are between you, the person or organisation using Snapsure, and Changeable Limited, a New Zealand company operating Snapsure.

Business location: Inglewood, Taranaki, New Zealand

Contact: hello@snapsure.co.nz

2. What Snapsure is

Snapsure is an early-access property workflow product being developed for New Zealand landlords, property managers and smaller property teams. Depending on the release and your onboarding agreement, it may help you capture property evidence and organise it into inspection records and reports.

Snapsure is being developed around three workflows: Inspect, for entry, routine and exit inspection records; Comply, for documenting evidence relevant to Healthy Homes requirements; and List, for property marketing support. Access to a workflow or feature is not guaranteed unless we confirm it for your account.

3. Early access

During early access, the service may contain bugs, incomplete features or unexpected behaviour. Features may be added, changed, paused or removed as the product develops. We do not guarantee uninterrupted access or that a planned feature will be released.

We will use reasonable efforts to tell you about material changes that affect your use. We may invite feedback by email or through any feedback feature available in your release. You are not required to provide feedback, but feedback you provide may be used to improve Snapsure.

4. Accounts

You may need an account or approved invitation to use Snapsure. The sign-in methods available to you will depend on the release. You are responsible for keeping your login credentials secure and for activity under your account.

You must provide accurate information and must not share access in a way that bypasses agreed user limits. If you suspect unauthorised access, contact us promptly at hello@snapsure.co.nz.

5. Plans and pricing

Any plans or prices shown on the Snapsure website are indicative during early access and do not create an entitlement to a particular feature, capacity or service level.

5.1 Early-access participation

Your available workflows, property capacity, users, output formats, support and any usage limits will be confirmed during onboarding.

5.2 Paid access

If Snapsure offers you a paid plan, we will confirm the price, GST treatment, billing period, renewal terms, included features and relevant limits before you purchase. Those confirmed commercial terms form part of your agreement with us.

5.3 Larger teams

Access for larger property teams or organisations is subject to a fit check and a separately confirmed scope. Team features are confirmed during onboarding.

6. Billing and payment

We will not charge you unless you have expressly agreed to a paid plan. Before payment, we will show or confirm the amount, billing frequency, renewal terms, payment method and how to cancel.

If recurring billing is enabled and a payment fails, we may retry the payment, restrict paid features or pause access after giving reasonable notice. Any payment processor we use may apply its own terms and privacy practices.

7. Top-up packs

Top-up packs are a planned option and are not currently a standing offer under these terms. If top-ups become available, the price, included usage, expiry rules and refund position will be shown before purchase.

8. Cancellation and refunds

Any cancellation, downgrade, data-retention and refund terms for a paid plan will be confirmed before purchase. Nothing in these terms limits any refund or cancellation right that cannot lawfully be excluded under New Zealand law.

During unpaid early access, you may ask us to close your account by contacting hello@snapsure.co.nz. How long we retain account and service data is addressed in our privacy information and any onboarding terms confirmed with you.

9. What you are responsible for

You are responsible for the accuracy and lawfulness of the information and media you collect or enter. You must have lawful authority to access and document a property, comply with current notice and access requirements under the Residential Tenancies Act 1986, and respect tenant privacy.

You must review all generated or suggested content before finalising or sharing it. You must also comply with the Privacy Act 2020 when collecting and handling personal information, avoid recording people or sensitive information unnecessarily, and provide any notices or obtain any consents required for your use.

10. Your content

You retain any rights you hold in content you upload or create in Snapsure, including photographs, recordings, property details and reports. You grant us a limited licence to host, copy, process and display that content as reasonably necessary to provide, secure and improve the service, meet legal obligations and operate backups.

We may use aggregated or de-identified information to understand service performance and improve Snapsure, provided it is handled in a way designed not to identify you, a tenant or a property.

11. AI-generated content

Where enabled, Snapsure may use artificial intelligence to help structure observations or draft content. Depending on the release, this may include report text, listing descriptions, image enhancements, virtual staging or evidence prompts. These outputs are suggestions, not findings, certifications or professional advice.

AI output can be inaccurate, incomplete or inappropriate. You must review, correct and approve it before use. You are responsible for the final content of any report, listing or document you create, share or submit through Snapsure.

12. Healthy Homes compliance

Where enabled, Comply may help you organise photographs, notes and other evidence relevant to the Residential Tenancies (Healthy Homes Standards) Regulations 2019.

Snapsure does not inspect a property, certify compliance or replace a professional assessment or legal advice. A checklist, prompt or generated summary is not a determination that a property complies. You remain responsible for understanding current obligations, obtaining specialist measurements or assessments where needed, and deciding what action to take.

13. Inspection reports

Where report generation is enabled, Snapsure may help you organise a record of a property’s condition. You are responsible for checking that the report is complete, accurate and suitable for your purpose. We do not guarantee that a report will satisfy a legal requirement, be accepted as evidence or be given any particular weight by the Tenancy Tribunal or another decision-maker.

Signature and acknowledgement options depend on the release confirmed for your account. A digital acknowledgement does not by itself guarantee legal validity, acceptance by another party or acceptance by a court or tribunal.

14. Listings and virtual staging

Listing and virtual-staging features are planned and may not be available in your release. If enabled, generated descriptions and images are suggestions that you must review before use. Virtual staging does not represent the property’s actual current state and must be clearly disclosed wherever it is used. You are responsible for ensuring advertising is accurate and complies with applicable law, including the Fair Trading Act 1986.

15. Acceptable use

You may not use Snapsure to create fraudulent or misleading inspection reports, misrepresent the condition of a property, harass, threaten, or intimidate tenants or other users, store or transmit illegal content, attempt to access other users’ data, interfere with the operation of the platform, or resell or redistribute the service without authorisation.

We may suspend or terminate your account if you breach these terms.

16. Third-party integrations

Rex CRM integration is planned. MRI Palace and Re-Leased may be considered later. An integration is not available unless we confirm it for your account. If you choose to connect a third-party service, its terms and privacy practices also apply. We are not responsible for a third party’s availability or operation, but we remain responsible for our own obligations under applicable law.

17. Intellectual property

Changeable Limited owns or licenses the rights in Snapsure, including its original software, design, branding, configuration, prompts and documentation. Third-party software, models and content remain subject to their owners’ rights and licence terms. Except as permitted by law or agreed in writing, you may not copy, modify, reverse-engineer, resell or redistribute the service.

Your content is addressed in section 10.

18. Availability and uptime

We aim to keep Snapsure available at all times but cannot guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will provide reasonable notice of planned maintenance where possible.

19. Suspension and termination

We may suspend or terminate your account if you materially breach these terms, if your use poses a material risk to people, data, other users or our service, or if required by law. Where reasonably possible, we will give you notice and an opportunity to address the issue.

Export and retention arrangements depend on the release, your onboarding terms and our privacy information. Where an export function is available, you should download records you need before access ends. We may retain or delete information as required or permitted by law and our stated retention practices.

20. Warranties and liability

Nothing in these terms excludes or limits a right, remedy or liability that cannot lawfully be excluded or limited, including any applicable rights under the Consumer Guarantees Act 1993.

During early access, Snapsure is provided on an “as available” basis. To the extent permitted by law, we do not promise that the service will always be available, error-free or suitable for every property workflow. You are responsible for reviewing outputs, maintaining any records you are legally required to keep and making your own professional, legal and compliance decisions.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable. Any additional liability allocation or cap for a paid service will be stated in the commercial terms confirmed before purchase.

21. Disputes and governing law

These terms are governed by New Zealand law. Any disputes will be resolved in the courts of New Zealand. Before commencing legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation. If negotiation is unsuccessful, either party may refer the dispute to mediation before an independent mediator agreed by both parties.

The Disputes Tribunal of New Zealand may also have jurisdiction over disputes arising from these terms if the claim falls within its monetary limits.

22. Changes to these Snapsure Terms of Use

We may update these terms as Snapsure develops or to reflect operational, legal or security changes. We will give reasonable notice of material changes where practicable. If a change materially disadvantages an active paid customer, any specific notice or cancellation rights in that customer’s confirmed commercial terms will also apply.

If you do not agree to an updated version, you must stop using Snapsure before it takes effect and contact us about closing your account. The date at the top of this page shows when these terms were last updated.

23. Contact

For general enquiries: hello@snapsure.co.nz

For privacy-related matters: privacy@snapsure.co.nz

Changeable Limited, Inglewood, Taranaki, New Zealand